KPI 1
Target: ≤ 4 hours
Email Response Time
Average Response Time
1h 01m
Average vs Target
1h 01m / ≤ 4 hours
KPI 2
Target: ≤ 2 hours
WhatsApp Response Time
Average Response Time
0h 28m
Average vs Target
0h 28m / ≤ 2 hours
KPI 3
Target: ≤ 4 hours
Case Resolution Time
Average Resolution Time
1h 40m
Average vs Target
1h 40m / ≤ 4 hours
KPI 4
Target: ≥ 10 audits
Audit Completion
Completed Audits
10 Audits
Completed vs Target
10 / ≥ 10 audits
Response & Resolution Times (Monthly Trend)
Live average hours for Email, WhatsApp, and Resolution vs Target SLA thresholds.
KPI Achievement Rate (%) & Quality Audits
Live monthly SLA achievement rates alongside total audits completed.
Workbook Data Breakdown
Live data feed from Google Apps Script (Monthly Summary sheet). Click any row to view that month.
Department Dashboard Setup Pending
The portal architecture and isolated routing container for this department are prepared and ready. This module will become active once the confirmed KPI targets and Google Sheet automation are provided.
1
Confirm KPI Structure
Provide the confirmed KPI names, targets, and measurement methodology for this department.
2
Set Up Google Apps Script
Create a read-only Google Apps Script Web App in the department's existing Google Sheet workbook.
3
Activate in Registry
Register the confirmed endpoint in
departments.js to go live — no portal redesign required.
Department operational scope details will appear here once confirmed.